Mallfella Return, Refund & Exchange Policy

Last Updated: October 27, 2026

At Mallfella, we value our customers' satisfaction, trust, and product hygiene. This policy explains the conditions for returns, refunds, exchanges, replacements, and order cancellations for purchases made through our online store.

Please read this policy before placing your order.

1. Return and Exchange Eligibility

As Mallfella specializes in ladies' undergarments, hygiene and personal care are important considerations.

For hygiene reasons, we generally do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference once an undergarment has been opened, worn, washed, or used, subject to applicable consumer protection laws.

If you receive a defective, damaged, incorrect, or incomplete item, please contact us so we can review the issue and arrange an appropriate resolution where applicable.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

2. Damaged, Defective, or Incorrect Items

Please contact Mallfella within 48 hours of receiving your order if you notice a damaged, defective, incorrect, or missing item.

To help us review your request, please provide:

• Your order number.

• Clear photographs or a short video showing the issue, where possible.

• A brief description of the problem.

Our team will review the information and explain the next steps. If additional information or inspection is reasonably necessary, we will let you know.

Reporting a problem after 48 hours will not automatically remove any rights you may have under applicable law.

3. Refunds, Replacements, and Exchanges

If a claim is approved, Mallfella will provide an appropriate resolution in accordance with the circumstances and applicable law. This may include a replacement, exchange, repair where appropriate, or refund.

The available resolution may depend on the nature of the issue, product availability, and applicable legal requirements.

Approved refunds will be processed through an agreed payment method. The time required for the refund to reach you may depend on the payment provider or bank.

For Cash on Delivery (COD) orders, our team will contact you to confirm the appropriate refund arrangement.

4. Return Shipping Charges

If a return or replacement is required because of a verified defective, damaged, incorrect, or incorrectly fulfilled item, Mallfella will advise you about the appropriate shipping arrangements in accordance with applicable law.

For any other return that Mallfella agrees to accept, the applicable shipping costs and arrangements will be communicated before the return is arranged.

Please do not send an item back before contacting our customer support team and receiving return instructions.

5. Condition of Returned Products

Where a return is approved, please keep the product in its original packaging and include its tags and accessories, where applicable.

Products should not have been worn, washed, or damaged by the customer, except to the extent that reasonable inspection is necessary to identify or demonstrate a reported defect.

These conditions do not override any rights or remedies available under applicable consumer protection laws.

6. Order Cancellations

If you wish to cancel an order, please contact Mallfella as soon as possible through our published contact details.

We will try to accommodate cancellation requests before the order is dispatched. Once an order has been dispatched, cancellation may no longer be possible, and you should contact us for further guidance.

Any cancellation fees, refund arrangements, or other conditions will be handled in accordance with applicable law.

7. Exchanges for Size or Personal Preference

Please carefully review the product description, available size options, and sizing information before placing your order.

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